Refund Policy

1. General Policy

Canco Fasteners operates as a B2B manufacturing company specializing in custom and standard fasteners. Our refund policy is designed to protect both parties while ensuring fair resolution of disputes.

2. Order Cancellation

Order cancellations are subject to the following conditions:

• Before Production: Orders cancelled before production begins may be eligible for full refund, subject to any non-refundable costs incurred (tooling, material procurement, etc.)
• During Production: Cancellations during production will be assessed on a case-by-case basis. Costs for completed work, materials, and tooling are non-refundable
• After Production: Orders cannot be cancelled after production is complete. Standard return policy applies
• All cancellation requests must be submitted in writing and confirmed by Canco Fasteners

3. Refund Eligibility

Refunds may be considered in the following circumstances:

• Products delivered do not meet agreed specifications and cannot be corrected
• Products are defective due to manufacturing errors
• Order was cancelled before production commenced (subject to non-refundable costs)
• Force majeure events preventing order fulfillment

4. Non-Refundable Items

The following are generally non-refundable:

• Custom tooling and setup costs
• Materials already procured for custom orders
• Shipping and handling charges
• Products manufactured to customer-specific specifications (unless defective)
• Products damaged due to customer handling or misuse
• Products returned without proper authorization

5. Refund Process

To request a refund:

1. Submit a written refund request within 30 days of delivery (or as specified in your contract)
2. Provide order number, invoice details, and reason for refund
3. Include supporting documentation (photos, inspection reports, etc.)
4. Our team will review the request within 7-10 business days
5. If approved, refunds will be processed within 15-30 business days

6. Refund Method

Refunds will be issued through the original payment method whenever possible. For wire transfers and other payment methods, refunds will be processed to the original account. Processing times may vary based on payment method and banking procedures.

7. Partial Refunds

In cases where only part of an order is defective or non-compliant, partial refunds may be issued for the affected quantity only. The customer may also choose to receive replacement products instead of a refund.

8. Quality Issues

If products are found to have quality issues:

• We will first attempt to resolve through replacement or correction
• If replacement/correction is not possible, a full or partial refund will be considered
• Quality claims must be reported within the warranty period specified in your contract
• Products must be returned for inspection (if requested) before refund approval

9. Dispute Resolution

If you are not satisfied with our refund decision, you may request a review by our management team. We are committed to fair resolution of all disputes. For unresolved disputes, please refer to the dispute resolution clause in your contract or our Terms & Conditions.

10. Contact for Refunds

For refund requests or inquiries, please contact:

Canco Fasteners
Email: info@cancofasteners.com
Phone: +91 9717005153
Address: B6/2, DDA Commercial Complex, Safdarjung Enclave, New Delhi - 110029

Note: Please include your order number and invoice details in all refund-related communications.