Return Policy

1. Return Policy Overview

Canco Fasteners operates as a B2B manufacturing company. Our return policy is designed to address quality issues, specification mismatches, and defective products while protecting both parties' interests.

2. Return Eligibility

Returns may be accepted under the following conditions:

• Defective Products: Products with manufacturing defects or quality issues
• Specification Mismatch: Products that do not meet agreed specifications
• Wrong Products: Products shipped that differ from the order
• Damaged in Transit: Products damaged during shipping (if properly insured and reported)
• Returns must be requested within 30 days of delivery (or as specified in your contract)

3. Non-Returnable Items

The following items are generally not eligible for return:

• Custom-manufactured products made to customer-specific specifications (unless defective)
• Products that have been used, installed, or modified
• Products damaged due to improper handling, storage, or installation
• Products returned without prior authorization
• Standard products returned after 30 days of delivery
• Products that cannot be resold due to contamination or damage

4. Return Authorization Process

Before returning any products, you must:

1. Contact us to request a Return Authorization (RA) number
2. Provide order number, invoice details, and reason for return
3. Submit photos or documentation supporting the return request
4. Wait for approval and receive the RA number
5. Include the RA number on all return packages and documentation

Important: Returns without prior authorization will not be accepted.

5. Return Shipping

Return shipping arrangements:

• For defective or wrong products: We may arrange return shipping at our expense
• For other returns: Customer is responsible for return shipping costs
• Products must be returned in original packaging when possible
• We recommend using insured shipping for valuable returns
• Return address will be provided with the RA number

6. Return Inspection

Upon receipt of returned products:

• We will inspect returned products within 5-7 business days
• Inspection will verify condition, quantity, and reason for return
• If products are accepted, we will process refund or replacement
• If products are rejected, they will be returned to customer at customer's expense
• Inspection results will be communicated within 10 business days

7. Refund or Replacement

For approved returns, you may choose:

• Refund: Full or partial refund based on the issue and product condition
• Replacement: Replacement products shipped at no additional cost (for defective items)
• Credit: Store credit for future orders
• Refunds will be processed within 15-30 business days after approval
• Replacement products will be shipped according to standard shipping timelines

8. Restocking Fees

Restocking fees may apply in certain circumstances:

• Returns due to customer error (wrong order, change of mind)
• Standard products returned in good condition but not defective
• Restocking fee (typically 10-20%) will be deducted from refund amount
• No restocking fee for defective or wrong products

9. Quality Issues

For quality-related returns:

• We prioritize replacement or correction over returns
• Quality issues must be reported promptly (within warranty period)
• Products must be returned for inspection to determine root cause
• We will work to resolve quality issues to your satisfaction
• Repeated quality issues may result in contract review or termination

10. International Returns

For international customers:

• Return shipping costs are typically customer's responsibility
• Customs duties and taxes on returns are customer's responsibility
• Proper export/import documentation must be provided
• We will coordinate return logistics and documentation
• International returns may take longer to process

11. Contact for Returns

To initiate a return or for return-related inquiries, please contact:

Canco Fasteners
Email: info@cancofasteners.com
Phone: +91 9717005153
Address: B6/2, DDA Commercial Complex, Safdarjung Enclave, New Delhi - 110029

Note: Please include your order number, invoice number, and RA number (if applicable) in all return-related communications.