Shipping Policy

1. Shipping Overview

Canco Fasteners ships products worldwide to customers in over 70 countries. We coordinate with reliable logistics partners to ensure safe and timely delivery of your orders.

2. Shipping Methods

We offer various shipping options based on order size, destination, and urgency:

• Sea Freight (FCL/LCL): For bulk orders and containerized shipments
• Air Freight: For urgent orders and smaller quantities
• Road Transport: For domestic deliveries within India
• Express Courier: For small samples and urgent deliveries
• Shipping method will be agreed upon during order confirmation

3. Shipping Costs

Shipping costs are calculated based on:

• Weight and dimensions of the shipment
• Destination and shipping method
• Packaging requirements
• Insurance and special handling needs
• Customs and duties (for international shipments)

Shipping costs will be clearly stated in your quotation and invoice. Terms (FOB, CIF, EXW, etc.) will be specified in your order confirmation.

4. Delivery Timeframes

Estimated delivery times vary by:

• Domestic (India): 7-15 business days after dispatch
• International (Air): 5-10 business days after dispatch
• International (Sea): 20-45 business days depending on destination
• Production time is separate and will be specified in your order
• Delivery dates are estimates and subject to customs clearance, weather, and other factors

5. Packaging

We ensure proper packaging to protect your products during transit:

• Products are packed according to industry standards
• Custom packaging available for specific requirements
• Export-grade packaging for international shipments
• Proper labeling and documentation included
• Special handling instructions followed when required

6. Tracking and Documentation

For all shipments, we provide:

• Shipping tracking numbers (when available)
• Packing lists and commercial invoices
• Export documentation (for international orders)
• Certificates of origin and quality certificates
• Customs documentation as required

7. International Shipping

For international orders:

• All customs duties and taxes are the responsibility of the recipient unless otherwise agreed
• We provide necessary export documentation and certificates
• Compliance with destination country regulations is ensured
• Import licenses and permits are the customer's responsibility
• We coordinate with freight forwarders for smooth customs clearance

8. Delivery and Acceptance

Upon delivery:

• Please inspect packages immediately upon receipt
• Report any visible damage to the carrier and us within 48 hours
• Verify quantities against packing list
• Sign for receipt only after inspection (if possible)
• Keep all packaging materials until inspection is complete

9. Delays and Force Majeure

While we strive for timely delivery, delays may occur due to:

• Customs clearance procedures
• Weather conditions and natural disasters
• Carrier delays or strikes
• Government regulations or restrictions
• Pandemic-related disruptions

We will notify you of any significant delays and work to minimize impact.

10. Insurance

Shipments can be insured upon request. Insurance costs will be included in your quotation. We recommend insurance for high-value shipments. Standard carrier liability applies if insurance is not purchased.

11. Contact for Shipping Inquiries

For shipping-related questions or to track your order, please contact:

Canco Fasteners
Email: info@cancofasteners.com
Phone: +91 9717005153
Address: B6/2, DDA Commercial Complex, Safdarjung Enclave, New Delhi - 110029